Staff training and development

Case management services in Missouri’s Division of Developmental Disabilities underwent a shift from a state structure to a regional structure. Within this structure, 12 regions each serve approximately 12–15 counties. Each region has a technical assistance (TA) position designed to support each of the designated priority work areas. These include self-determination, family supports, individual supports and services, Employment First, and accessible housing.

New England Business Associates (NEBA), a community rehabilitation provider (CRP) in Springfield, Massachusetts, provides individualized employment services to local youth and adults with intellectual and developmental disabilities. This organization sets itself apart from other employment providers in many ways, from its appearance, to the attitudes of its staff, to the manner in which it provides services.

Over the last five years, LCS, a provider in Racine, Wisconsin, has developed the capacity of its staff to expand integrated employment service options. LCS has hired and retained staff who are passionate about integrated employment, and has invested in supporting them to deliver high-quality integrated employment services.

Through state-of-the-art training and other resources, LCS has navigated internal and external challenges to building staff competencies, and has solidified its mission of sustaining highly qualified staff.

Download here. Powerpoint presentation from APSE National Conference in Philadelphia, PA.