AtWork!: Creating a Robust Investment in Staff Professional Development


At the beginning of their transformation process, service provider AtWork! did not have a training structure in place. Recognizing that job development required a different skill set for their staff, AtWork! made a commitment to invest in training, which they saw as “a key ingredient” to successful transformation. Investing in the development of staff skills and competencies to support the transformation process is essential. Without that investment, as one agency leader put it, “every provider is going to continue to spin their wheels with people in, people out, retraining, all those type of things.” Consequently, AtWork! invested in training its staff through a robust approach that included 4 main training strategies: in-house trainings, online trainings, staff mentoring and coaching, and a certification course at Highline Community College (HCC).

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