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Service Provider Promising Practices

Over the past 15 years, we have developed a catalog of promising practices illustrating how community rehabilitation providers implement best practices and improve integrated employment outcomes. Think Work will continue to identify and catalog promising practices at the provider level that promote integrated employment. The topical framework for Service Provider Promising Practices is drawn from the Ten Elements of Provider Transformation.

This ThinkWork graphic, titled “Ten Essential Elements of Provider Transformation,” visually demonstrates the three categories that the elements of provider transformation fall under. These three categories are all linked together through a reciprocal relationship. The first category, “Focus and Values,” includes two elements of provider transformation: Clear and consistent goals, Agency culture supports inclusion. The next category, “Infrastructure,” includes five elements of provider transformation: Reallocated, restructured resources, Strong communication plan, Ongoing staff development, Performance measurement & QA, and Diverse community partnerships. The final category, “Employment & Community Life Engagement Practices,” includes three elements of provider transformation: Customer focus & engagement, A holistic approach, and Active person-centered job development

We’ve sorted service provider promising practices into the following topics:

Service provider promising practices about working with individuals

These promising practices emphasize an active, person-centered job placement process and taking a holistic approach to providing services and supports to people with IDD.

Service provider promising practices about working with staff

These promising practices emphasize an ongoing investment in staff professional development. It is important for staff to continue their education through training and mentorship opportunities.

Service provider promising practices about working within provider organizations

These promising practices emphasize a culture of creativity, and continuous quality improvement within provider organizations. It is important for providers to have clear and consistent goals that reflect the organization’s mission, focus on customer engagement, and measure their performance to determine the impact of their efforts.

Service provider promising practices about working with external partners

These promising practices emphasize developing and maintaining multiple and diverse community partnerships to support more people in competitive jobs and community life engagement.
 

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