Watch the recorded webinar here. Provider agencies across the country are transitioning from segregated “sheltered” workshop options to supporting integrated community careers for people with disabilities. This process of organizational transformation can be both exciting and challenging for provider staff and the people they serve. Jaimie Timmons, a researcher from the Institute for Community Inclusion, shared the results of a panel of experts who examined 10 characteristics considered essential for provider transformation. Dan Burke, the president and CEO of the Arc of South Norfolk, shared his professional experience as his provider agency made this transition .