A Mentor Guide to Increase Customized Employment Outcomes

Expanding participation in integrated employment is a key goal for both state agencies and individual community rehabilitation providers. The Training and Technical Assistance for Providers project, or T-TAP, was funded by the U.S. Department of Labor, Office of Disability Employment Policy to identify strategies that support movement from facility based services, and in particular employment at less than the minimum wage Section 14(c) of the Fair Labor Standards Act (FLSA), to customized employment in integrated community settings.

This manual is the result of T-TAP’s work with 15 community rehabilitation providers and 10 leadership organizations that served as mentors. It addresses the role of mentors in supporting organizational change and development, lessons learned from participating community rehabilitation providers about the change process, and provides tools and information to support the process of restructuring and developing capacity to expand integrated employment. The manual should be helpful both to organizations committed to improving employment outcomes and to organizations that are serving as formal or informal mentors to support a change process.

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